Rippling brings together Payroll, Benefits, HR, IT, and more so you can manage all your employee operations in one place—from onboarding to offboarding.

Rippling

&lt;div>&lt;b>About Rippling&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About The Role&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>What You Will Do&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues&lt;/div>&lt;div>• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment&lt;/div>&lt;div>• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing&lt;/div>&lt;div>• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.&nbsp;&lt;/div>&lt;div>• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system&lt;/div>&lt;div>• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.&nbsp;&lt;/div>&lt;div>• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers&lt;/div>&lt;div>• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.&nbsp;&lt;/div>&lt;div>• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>What You Will Need&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Required: Must be located in PST or MDT&nbsp;&lt;/div>&lt;div>• Ability to work 9am-5:30pm PST&lt;/div>&lt;div>• Required: Bachelor's degree obtained within the last 12 months&lt;/div>&lt;div>• Required: Proficient in English; written and verbal communication skills&lt;/div>&lt;div>• Demonstrated experience problem-solving with attention to detail&lt;/div>&lt;div>• Organizational skills and experience improving processes&lt;/div>&lt;div>• Flexibility with changing job duties and responsibilities&lt;/div>&lt;div>• Time management skills and ability to prioritize&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Additional Information&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>This position is a non-exempt, full-time, hourly position with eligibility for overtime.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The pay range for this role is:&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>22 - 23 USD per hour(US Tier 2)&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>21 - 22 USD per hour(US Tier 3)&lt;/div>&lt;div>&lt;br>&lt;/div>

Customer Support Specialist (New Grad)

Google LLC is an American multinational corporation and technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, consumer electronics, and artificial intelligence.

Google

&lt;div>&lt;b>Note:&lt;/b> &lt;i>By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurgaon, Haryana, India.&lt;/i>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Minimum qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Bachelor's degree in HR, Business, a related field, or equivalent practical experience.&lt;/div>&lt;div>• 7 years of experience in a customer or client-facing role supporting logistics operations.&lt;/div>&lt;div>• 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.&lt;/div>&lt;div>• 5 years of experience managing operations.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Preferred qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Master's degree or MBA.&lt;/div>&lt;div>• 7 years of experience using data analysis to drive decision making.&lt;/div>&lt;div>• 7 years of experience building relationships with stakeholders or clients.&lt;/div>&lt;div>• Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.&lt;/div>&lt;div>• Excellent problem-solving skills with the ability to apply structured thinking to the work and provide solutions to challenges.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About The Job&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence. You will oversee daily operations, analyze performance data, and drive improvements for increased efficiency and effectiveness. This role requires excellent operational leadership, problem-solving skills, and the ability to collaborate with a range of stakeholders.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Responsibilities&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Drive operations with the staffing partners. Be responsible for ensuring key metrics goals and business objectives are met.&lt;/div>&lt;div>• Drive impact for Google via reducing customer effort, improving operations effectiveness, increasing efficiency to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.&lt;/div>&lt;div>• Track key metrics, deliver business reports, and ensure operational goals are met. Lead and inspire vendor teams to provide excellent customer service.&lt;/div>&lt;div>• Ensure the smooth launch of new workflows with vendors. Advocate for and deliver on operational needs like agent quality, and compliance.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .&lt;/div>&lt;div>&lt;br>&lt;/div>

Scaled Delivery Manager, gTech Ads Customer Support

Visa is an American multinational payment card services corporation headquartered in San Francisco, California. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

Visa

&lt;b>Overview&lt;/b>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;div>Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Job Description&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Visa Commercial Solutions provides issuers and their corporate clients a suite of products and capabilities to simplify the critical processes that businesses perform daily. These critical processes include managing expenses, compliance, vendors, and reporting. They also provide analysis for corporates to make informed business and financial decisions about employee and company spend. Commercial Solutions also facilitate payments between buyers and suppliers, using online solutions or APIs. The Consultant provides operational and technical support to North American banks and partners regarding Visa’s suite of commercial products. This role will be a subject matter expert on multiple products and platforms and will represent the team and its clients in advocating for platform improvements and enhancements.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Job Scope&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. Considered the functional expert for their client's processing and operational business.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Responsibilities&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• The Consultant serves as primary contact and initial escalation point (available 24x7) for clients for all day-to-day support of all Visa Commercial Solutions products, services, processing questions and issues and leads internal and external recovery efforts of product and/or processing service interruptions.&lt;/div>&lt;div>• Provides high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, advocate on behalf of the clients&lt;/div>&lt;div>• Considered the functional expert for their client's operational business.&lt;/div>&lt;div>• Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact clients&lt;/div>&lt;div>• Act as liaison for the client provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.&lt;/div>&lt;div>• Represent client perspective within Visa organization to ensure enhancements are prioritized&lt;/div>&lt;div>• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system/platform performance standards are met and that the client perspective is represented within the organization.&lt;/div>&lt;div>• Stay current with industry and client trends and maintain a strong knowledge of Visa Commercial products and services.&lt;/div>&lt;div>• Identify and analyze processing issues with client impacts consistently communicate situational status and resolution advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.&lt;/div>&lt;div>• Partner with assigned Account Executives to identify additional business opportunities.&lt;/div>&lt;div>• Ensure prompt and comprehensive resolution of client inquiries as well as create and maintain updated support documentation – meeting required deadlines&lt;/div>&lt;div>• Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency&lt;/div>&lt;div>• Educate and train clients on best practices for all supported services&lt;/div>&lt;div>• Assist ongoing proactive operational reviews&lt;/div>&lt;div>• Role may be mostly be technical in nature but will be expected to support team in finding trends and opportunities to bring the client’s operational support closer to a strategic level.&lt;/div>&lt;div>• Need for SME who can develop closer relationships with Product &amp; Sales teams.&lt;/div>&lt;div>• Coach all new staff and recognize training opportunities for all staff&lt;/div>&lt;div>• Provide leadership and communication responsible for escalating to department management when issues arise that might jeopardize problem resolution&lt;/div>&lt;div>• Available to travel 10-20% of the time or as needed to support business, based on assigned clients.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Qualifications&lt;/b>&lt;/div>&lt;div>&lt;b>&lt;br>&lt;/b>&lt;/div>&lt;div>&lt;b>Basic Qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.&lt;/div>&lt;div>• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving&lt;/div>&lt;div>• Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment&lt;/div>&lt;div>• Ability to set priorities and manage customer expectations internally and externally, and work both as part of a team and independently&lt;/div>&lt;div>• Strong technical aptitude with the ability to absorb technical information and apply to commercial solutions.&lt;/div>&lt;div>• Superb proficiency with troubleshooting and resolving complex issues&lt;/div>&lt;div>• Proficiency providing technical and consultative support to external customers and identify business needs.&lt;/div>&lt;div>• Public speaking skills&lt;/div>&lt;div>• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.&lt;/div>&lt;div>• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.&lt;/div>&lt;div>• Strong skills in Excel for data analysis.&lt;/div>&lt;div>• Advance Power point for professional presentations.&lt;/div>&lt;div>• Excellent verbal, written, presentation and interpersonal skills required.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Preferred Qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.&lt;/div>&lt;div>• While this is a customer service role (not IT), experience in troubleshooting complex web applications, application programing interfaces (APIs) gateways, integration or environment issues is a plus&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Additional Information&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Work Hours: Varies upon the needs of the department.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Travel Requirements: This position requires travel 5-10% of the time.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>U.S. APPLICANTS ONLY:&lt;/b> The estimated salary range for a new hire into this position is 99,700 to 180,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.&lt;/div>&lt;/div>&lt;div>&lt;br>&lt;/div>

Consultant, Technical Solutions

Airbnb, Inc. , an abbreviation of its original name, "Air Bed and Breakfast" is an American company operating an online marketplace for short-and-long-term homestays, experiences and services in various countries and regions. It acts as a broker and charges a commission from each booking.

Airbnb

&lt;div>&lt;b>About Airbnb&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>The Difference You Will Make:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and Spanish, spoken and written. This is a full time position based in Canada or the US.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will primarily be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>A Typical Day:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Complex case management: Provide the highest level of service to our community in each and every case&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools&lt;/div>&lt;div>Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation&lt;/div>&lt;div>Become a subject matter expert in Airbnb policies and procedures&lt;/div>&lt;div>Operate with little to no support from your leadership&lt;/div>&lt;div>Explain and simplify complex information, provide appropriate context, and address complex questions with confidence&lt;/div>&lt;div>Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations&lt;/div>&lt;div>Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises&lt;/div>&lt;div>Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances&lt;/div>&lt;div>Ability to multitask and handle multiple issues at the same time with efficiency and speed&lt;/div>&lt;div>Ability to articulate a rationale and make decisions on when and how to make workflow exceptions&lt;/div>&lt;div>Personalize communications to users, demonstrating the highest hospitality standards&lt;/div>&lt;div>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Provide insights about community experience and continuous improvement opportunities to your Management&lt;/div>&lt;div>Collaborate with management &amp; leadership to identify process and policy inconsistencies and recommend improvements for the dedicated user segment&lt;/div>&lt;div>May support Management on initiatives as assigned, such as to drive performance improvements, supporting Management on consultations, acting as a subject matter expert, etc.&lt;/div>&lt;div>Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.&lt;/div>&lt;div>Stakeholder engagement: You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt&lt;/div>&lt;div>You are on-call to handle emergency situations in the evenings &amp; weekends&lt;/div>&lt;div>Inspire a culture where quality is a core principle.&lt;/div>&lt;div>Your Expertise:&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>4+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts&lt;/div>&lt;div>Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.&lt;/div>&lt;div>Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.&lt;/div>&lt;div>Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Your skills &amp; expertise&lt;/b>&lt;/div>&lt;div>&lt;b>&lt;br>&lt;/b>&lt;/div>&lt;div>Excellent verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders&lt;/div>&lt;div>Active listening skills&lt;/div>&lt;div>Empathy and patience in dealing with customers, especially in high-pressure situations&lt;/div>&lt;div>Strong organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments&lt;/div>&lt;div>Passion for delivering exceptional customer service and setting a high bar&lt;/div>&lt;div>Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively&lt;/div>&lt;div>Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives&lt;/div>&lt;div>Ability to adapt to new tasks and responsibilities as needed&lt;/div>&lt;div>Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&lt;/div>&lt;div>Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team&lt;/div>&lt;div>Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools&lt;/div>&lt;div>Fluency in English and Spanish, spoken and written is required.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Your Location:&lt;/b>&lt;/div>&lt;div>This a Remote-eligible position but candidates need to be based in Nevada, United States. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Our Commitment To Inclusion &amp; Belonging:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>How We'll Take Care of You:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Pay Range&lt;/b>&lt;/div>&lt;div>$80,000—$95,000 USD&lt;/div>&lt;div>&lt;br>&lt;/div>

Senior Specialist, Premium Support (Spanish)

Oracle Corporation is an American multinational technology company headquartered in Austin, Texas. Co-founded in 1977 in Santa Clara, California, by Larry Ellison, who remains its executive chairman, Oracle is the fourth-largest software company in the world by market capitalization as of 2025.

Oracle

&lt;div>&lt;b>Job Description&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About the team…&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The Executive Support Services Team is a fast paced, customer experience-oriented team that offers you the opportunity to enhance productivity by providing concierge level technical help to Oracles executives through 24x365 support. We are a very dynamic organization that is frequently innovating with the latest hardware and software technology. Team members are expected to embrace the highest-quality service values which are deliverable in real time.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>As an Executive Support Services Team member, you will provide IT Support in a fast-paced dynamic environment . You should have advanced knowledge in two or more operating systems (Microsoft Windows, Apple macOS, and Linux). O365, and other collaboration products along with security, encryption, networking, and various other common enterprise software (i.e. Cybereason, BitLocker, FireVault2, VNC, VPN). In addition you should have administrative experience with: Call Manager, Exchange, Azure AD, O365, Zoom and Slack.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>The ideal candidate should possess the following skills:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Proven expertise in technology, particularly Apple products, and agility at learning new products and features, along with the Windows OS expertise&lt;/div>&lt;div>• Administrative experience with: Call Manager, Exchange, Azure AD, O365, Zoom and Slack.&lt;/div>&lt;div>• Ability to deliver a world class concierge level customer support experience and to be passionate about improving executive productivity&lt;/div>&lt;div>• Skilled at communicating effectively across all employee levels and different mediums: email, Slack, text, phone, video conferencing, and in face-to-face situations (written and verbal)&lt;/div>&lt;div>• Proven ability to self-motivate, work in teams, be detail oriented, meet deadlines and be flexible within a face-paced and changing environment&lt;/div>&lt;div>• Demonstrate a deep understanding of Microsoft Windows operating system, Apple operating system, and Microsoft productivity tools&lt;/div>&lt;div>• Candidate should have expertise in the installation, configuration, and troubleshooting each operating system&lt;/div>&lt;div>• Previous IT customer services/executive support experience in a corporate environment&lt;/div>&lt;div>• Advanced knowledge of connectivity concepts, internet security and antivirus software&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Career Level - IC4&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Responsibilities&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Essential Duties and Responsibilities include, but are not limited to:&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Providing 24x7x365 client end-point services and end-user support&lt;/div>&lt;div>• Utilize administrative experience to quickly identify and resolve issues with: Call Manager, Exchange, Azure AD, O365, Zoom and Slack.&lt;/div>&lt;div>• Performing diagnostic testing on faulty hardware, repair damaged or faulty hardware, replace computer parts if needed, order all needed replacement computer parts.&lt;/div>&lt;div>• Serve as a liaison between Oracle executives and service owner resolving groups, or laptop suppliers, on support issues requiring escalated attention&lt;/div>&lt;div>• Troubleshooting executive endpoint issues using advanced knowledge of operating system upgrades and security patches, their impact, optimization steps, and sound troubleshooting methodology&lt;/div>&lt;div>• Installing and configuring required applications; ability to research and troubleshoot problems relating to these applications; upgrading all software applications as needed&lt;/div>&lt;div>• Assisting executives in deploying security profiles and corporate base image using Unified Endpoint Management tools and other deployment tools&lt;/div>&lt;div>• Help executives resolve software and hardware security compliance and risk management conflicts&lt;/div>&lt;div>• Providing client support and technical issue resolution in person, via email, phone, and/or electronic means (chat, video conferencing)&lt;/div>&lt;div>• Lead on projects geared to improve hardware, software, video, or other technologies for the executive environment&lt;/div>&lt;div>• Develop and publish training documentation created from the perspective of the customer or support team to share knowledge and increase productivity&lt;/div>&lt;div>• Support Zoom and other video client platforms for successful executive meetings and use an analytical approach to resolving issues when they arise&lt;/div>&lt;div>• Provide training in the use of system and application s including best practices to increase understanding and boost productivity&lt;/div>&lt;div>• Using advanced knowledge of Apple iOS, Android, and Windows mobile client device products to resolve executive issues&lt;/div>&lt;div>• Skilled in analyzing issues, assess risk, and develop creative solutions&lt;/div>&lt;div>• Develop strategies for resolving identified issues and how to prevent future occurrences&lt;/div>&lt;div>• Helping with Problem Management – Analyze, detect, report, and prevent repetitive issue patterns or problems&lt;/div>&lt;div>• Assess risks and benefits of any proposed root cause solutions&lt;/div>&lt;div>• Perform light lifting up to 40lbs when necessary&lt;/div>&lt;div>• Promoting and living up to our OCI Organizational Culture and Values&lt;/div>&lt;div>• Put Customer First – When faced with a choice between what is easy for us and what is good for executives, customers win every time&lt;/div>&lt;div>• Act Now, Iterate – We move quickly but deliberately, and we iterate towards a better solution&lt;/div>&lt;div>• Nail the Basics – We recognize that the path to advanced solutions always runs through the basics&lt;/div>&lt;div>• Expect and Embrace Change – We embrace change as an opportunity for growth and greater success&lt;/div>&lt;div>• Take Risks, Remain Clam – We recognize that learning from our failures is part of our path to success&lt;/div>&lt;div>• Don't be a Jerk – We treat each other with dignity. We seek understanding by listening before we speak&lt;/div>&lt;div>• Own Without Ego – We take responsibility for the state of our team, our products, and ourselves. We never say, “That's not my job.”&lt;/div>&lt;div>• Earn Trust, Give Trust – We build trust by communicating openly and transparently. We give trust easily, and we recognize that trusting each other is essential to our success&lt;/div>&lt;div>• Take Pride in Your Work – We identify work that needs to be done to achieve our team goals. We take responsibility for either changing our work or changing ourselves when we don't find pride in our work&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Education:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• BS, BA, or equivalent experience&lt;/div>&lt;div>• Six or more years of related experience, training, or equivalent combination of education and experience&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Preferred Skills:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are generally representative of the knowledge, skill, and/or ability required and are subject to change as the technical scope evolves. Additional desired technical qualifications include:&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• 6+ years IT work experience preferred in a corporate support environment&lt;/div>&lt;div>• Previous support experience in a similar role desired&lt;/div>&lt;div>• Completion of IT related technical certification(s) or technical program(s)&lt;/div>&lt;div>• Advanced knowledge of Apple and Windows devices&lt;/div>&lt;div>• Expertise supporting Apple iOS, Android and Windows mobile client device products to help employees resolve issues&lt;/div>&lt;div>• Administrative experience supporting: Call Manager, Exchange, Azure AD, O365, Zoom and Slack.&lt;/div>&lt;div>• Experience in Zoom Room installation, maintenance, and support&lt;/div>&lt;div>• Knowledge of Oracle software product installations&lt;/div>&lt;div>• Project Management / Support methodologies experience (i.s. PMP, ITIL, DevOps)&lt;/div>&lt;div>• Ability to present to and address large audiences (trainings, updates)&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Qualifications&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Disclaimer:&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Range and benefit information provided in this posting are specific to the stated locations only&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>US: Hiring Range in USD from $30.87 - $67.88 per hour; from: $64,200 - $141,200 per year. May be eligible for equity.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Oracle US offers a comprehensive benefits package which includes the following:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Medical, dental, and vision insurance, including expert medical opinion&lt;/div>&lt;div>• Short term disability and long term disability&lt;/div>&lt;div>• Life insurance and AD&amp;D&lt;/div>&lt;div>• Supplemental life insurance (Employee/Spouse/Child)&lt;/div>&lt;div>• Health care and dependent care Flexible Spending Accounts&lt;/div>&lt;div>• Pre-tax commuter and parking benefits&lt;/div>&lt;div>• 401(k) Savings and Investment Plan with company match&lt;/div>&lt;div>• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.&lt;/div>&lt;div>• 11 paid holidays&lt;/div>&lt;div>• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.&lt;/div>&lt;div>• Paid parental leave&lt;/div>&lt;div>• Adoption assistance&lt;/div>&lt;div>• Employee Stock Purchase Plan&lt;/div>&lt;div>• Financial planning and group legal&lt;/div>&lt;div>• Voluntary benefits including auto, homeowner and pet insurance&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Career Level - IC4&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About Us&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.&lt;/div>

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