Google LLC is an American multinational corporation and technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, consumer electronics, and artificial intelligence.

Google

&lt;div>&lt;b>Note:&lt;/b> &lt;i>By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurgaon, Haryana, India.&lt;/i>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Minimum qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Bachelor's degree in HR, Business, a related field, or equivalent practical experience.&lt;/div>&lt;div>• 7 years of experience in a customer or client-facing role supporting logistics operations.&lt;/div>&lt;div>• 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.&lt;/div>&lt;div>• 5 years of experience managing operations.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Preferred qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Master's degree or MBA.&lt;/div>&lt;div>• 7 years of experience using data analysis to drive decision making.&lt;/div>&lt;div>• 7 years of experience building relationships with stakeholders or clients.&lt;/div>&lt;div>• Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.&lt;/div>&lt;div>• Excellent problem-solving skills with the ability to apply structured thinking to the work and provide solutions to challenges.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About The Job&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence. You will oversee daily operations, analyze performance data, and drive improvements for increased efficiency and effectiveness. This role requires excellent operational leadership, problem-solving skills, and the ability to collaborate with a range of stakeholders.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Responsibilities&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Drive operations with the staffing partners. Be responsible for ensuring key metrics goals and business objectives are met.&lt;/div>&lt;div>• Drive impact for Google via reducing customer effort, improving operations effectiveness, increasing efficiency to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.&lt;/div>&lt;div>• Track key metrics, deliver business reports, and ensure operational goals are met. Lead and inspire vendor teams to provide excellent customer service.&lt;/div>&lt;div>• Ensure the smooth launch of new workflows with vendors. Advocate for and deliver on operational needs like agent quality, and compliance.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .&lt;/div>&lt;div>&lt;br>&lt;/div>

Scaled Delivery Manager, gTech Ads Customer Support

Safaricom PLC is a listed Kenyan mobile network operator headquartered at Safaricom House in Nairobi, Kenya. It is the largest telecommunications provider in Kenya, and one of the most profitable companies in the East and Central Africa region. 

Safaricom

&lt;div>&lt;b>Job Description&lt;/b>&lt;/div>&lt;div>We are hiring a Senior Software Architect to support M-Pesa in achieving its goal of becoming the #1 FinTech company in Africa, and, as part of the M-PESA Africa Architecture Team you will be responsible for establishing and maintaining software architecture and designs for deployment of payments solutions. You will also work with the Software Engineering Team, Cyber Team, as well as other Technology and Operations teams to ensure alignment with company and industry standards and policies. You will propose new software architecture options using approved design patterns or working to agree on architectural approaches with multiple parties for new business propositions.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The agile SAFe Framework has been adopted across M-PESA and in line with the framework you will acquire a systems thinking mindset that supports the continuous flow of value through the Continuous Delivery Pipeline enabling and fostering a DevOps culture. Working closely with Agile Teams, you will help them implement enablers that define, explore and evolve our solutions. You will help plan and develop the Architectural Runway in support of new business Features and Capabilities by actively participating in Program Increment (PI) planning, System Demos and Inspect and Adapt (I&amp;A) events. You will have an overarching appreciation for Agile Architecture in SAFe promoting a set of values, practices and collaborations that support the active, evolutionary design and architecture of our systems.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&nbsp;&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;b> Key Responsibilities:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Software Architecture Design&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Provide high- and low-level software architecture and designs for Tier 1 applications including mobile app ecosystems, backend APIs, and orchestration layers.&lt;/li>&lt;li>Perform code reviews and map software design to code.&lt;/li>&lt;li>Define architectural strategies and initiatives which enhance solution design, performance, and usability.&lt;/li>&lt;li>Provide guidance for inter-team design and lead architectural implementation.&lt;/li>&lt;li>Create high-level software architecture blueprints and design specifications for applications.&lt;/li>&lt;li>Define the overall structure of the application, including the choice of frameworks, platforms, and tools.&lt;/li>&lt;li>Provide the technical basis for a fully evolutionary and incremental implementation approach – help developers and designers respond to immediate user needs while allowing the architectural design to evolve.&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Mobile App Design&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Define end-to-end architecture for mobile-first digital experiences, supporting super app frameworks, mini-app platforms, and SDK integrations.&lt;/li>&lt;li>Lead the architectural design of mobile application backends that ensure responsiveness, session resiliency, and scalable concurrent user handling.&lt;/li>&lt;li>Create reusable architectural patterns for mobile-to-backend communication including REST, GraphQL, gRPC, and asynchronous event-driven APIs.&lt;/li>&lt;li>Collaborate with Android/iOS teams to align mobile app architecture with backend service evolution, authentication flows, and CI/CD processes.&lt;/li>&lt;li>Design architectures that embed observability, mobile crash analytics, real-user monitoring (RUM), and distributed tracing for mobile interactions.&lt;/li>&lt;li>Define secure mobile design patterns including token lifecycle management, device attestation, secure API access, and encrypted data at rest and in transit.&lt;/li>&lt;li>Support agile teams with architecture enablers that accelerate delivery of mobile releases — via BFFs (Backends-for-Frontends), API orchestration, and feature flagging.&lt;/li>&lt;li>Evaluate and guide adoption of technologies such as Flutter, React Native, Kotlin Multiplatform, or platform-specific SDKs within the M-PESA super app stack.&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Architecting for DevOps and Release on Demand&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Design software architecture for testability, reusability, deployability, and releasability.&lt;/li>&lt;li>Ensure solutions are architected for continuous deployment and delivery by decoupling deployments from releases.&lt;/li>&lt;li>Define a Minimum Viable Architecture supporting the creation and evolution of systems and systems interfaces.&lt;/li>&lt;li>Foster architecture as code through common naming conventions, attributes, and annotations.&lt;/li>&lt;li>Build quality in by automating architectural compliance checks.&lt;/li>&lt;li>Promote and build trust in the Continuous Delivery Pipeline for Agile Release Trains to independently explore and test ideas in a true production environment.&lt;/li>&lt;li>Develop prototypes to validate architectural decisions and demonstrate concepts.&lt;/li>&lt;li>Experiment with new technologies and methodologies to assess their viability.&lt;/li>&lt;li>Architect deployment-ready solutions with progressive rollout, A/B testing, and blue-green deployments for app version management.&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Support Alignment&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Collaborate with Systems, Security, and Data Architects to ensure discrete solutions created by ARTs and Suppliers fit into and support the larger capabilities of the overall solution.&lt;/li>&lt;li>Participate in backlog refinement and prioritization sessions.&lt;/li>&lt;li>Define enabler capabilities, architectural runway, and NFRs.&lt;/li>&lt;li>Participate in regular Architect Sync sessions to ensure consistency in emerging designs and managing trade-offs across all ARTs and Shared Service teams.&lt;/li>&lt;li>Participate in regular Solution Demo sessions to demonstrate new implemented approaches and assess fit for purpose.&lt;/li>&lt;li>Collaborate with Release Management to assess releasability of elements of the solution in line with the Release Strategy.&lt;/li>&lt;li>Actively work with Agile Teams to ensure that emergent design choices minimise technology complexity and avoid unnecessary duplication of capabilities while reducing or eliminating technical debt.&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &lt;b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Qualifications&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Technical Experience:&lt;/b>&lt;/div>&lt;div>&lt;b>&lt;br>&lt;/b>&lt;/div>&lt;div>&lt;b>Essential:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Proficiency in producing High- and Low-Level Software Architecture designs for Tier 1 Business Critical Applications.&lt;/li>&lt;li>Expertise in deploying, configuring, and supporting software into Dev, Test, and Production environments.&lt;/li>&lt;li>API and middleware/orchestration layer design and build experience.&lt;/li>&lt;li>Strong understanding of security principles, standards, and frameworks such as ISO 27001, NIST, and CIS Controls.&lt;/li>&lt;li>Proficiency in multiple programming languages (e.g., Java, C#, Python, Rust).&lt;/li>&lt;li>Experience of various software engineering playbook frameworks (Agile development, Automated testing, Code reviews, Continuous delivery, Continuous integration, Machine learning, Observability, Privacy, Reliability, Security).&lt;/li>&lt;li>Strong experience in designing high traffic, scalable, reliable, and secure software systems.&lt;/li>&lt;li>Knowledge of architectural styles and patterns (e.g., Microservices, SOA, MVC, Event-driven architecture).&lt;/li>&lt;li>Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).&lt;/li>&lt;li>Proficiency in SQL and NoSQL databases.&lt;/li>&lt;li>Experience with data modelling, data warehousing, and data integration.&lt;/li>&lt;li>Experience in Mobile App Development and Mini-app Frameworks.&lt;/li>&lt;li>Knowledge of software security principles and best practices.&lt;/li>&lt;li>Experience with identity management, authentication, and authorization.&lt;/li>&lt;li>Skills in performance tuning, load balancing, and monitoring.&lt;/li>&lt;li>Ability to diagnose and resolve performance issues.&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Desirable:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Experience of continuous delivery and release automation processes.&lt;/li>&lt;li>Experience in Blockchain Software Architecture.&lt;/li>&lt;li>Experience in tools such as TIBCO, WSO2, Mulesoft, Apache, etc.&lt;/li>&lt;li>Experience in analysing application demands to ensure correct sizing of infrastructure.&lt;/li>&lt;li>Experience running and maintaining software repositories.&lt;/li>&lt;li>Experience with implementing software design governance processes and methods.&lt;/li>&lt;li>Knowledge and interest in market-leading Payments technologies, suppliers, and innovations.&lt;/li>&lt;li>Understanding of technical and architectural policies and ability to transform that policy into detailed technical design.&lt;/li>&lt;li>Ability to convey technical details at technical forums (e.g., technical change advisory boards, architectural review boards).&lt;/li>&lt;li>Experience in Service Management and knowledge of ITIL.&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Educational Qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;ul>&lt;li>Science/Computer Science/Engineering related degree or equivalent work experience.&lt;/li>&lt;li>8 years technical background inclusive of software architecture, software design, and software development in a large enterprise environment.&lt;/li>&lt;li>Certification in Solution Architecture, TOGAF, Cloud expertise is desired.&lt;/li>&lt;li>Domain experience in Financial Services and Financial Technologies will be an added advantage.&lt;/li>&lt;li>Has demonstrable knowledge and experience in both Agile and Waterfall methodologies.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;/li>&lt;/ul>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About Us&lt;/b>&lt;/div>&lt;div>We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.&lt;/div>

M-Pesa Africa Senior Software Architect

&lt;div>This opportunity will remain online based on business needs which may be before or after the specified date.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA; Boulder, CO, USA.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Minimum qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Bachelor’s degree or equivalent practical experience.&nbsp;&lt;/div>&lt;div>• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.&nbsp;&lt;/div>&lt;div>• 2 years of experience with iOS application development.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Preferred qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Master's degree or PhD in Computer Science or related technical field.&nbsp;&lt;/div>&lt;div>• 2 years of experience with performance, large scale systems data analysis, visualization tools, or debugging.&lt;/div>&lt;div>• 2 years of experience with data structures or algorithms in either an academic or industry setting.&nbsp;&lt;/div>&lt;div>• Experience developing accessible technologies.&nbsp;&lt;/div>&lt;div>• Proficiency in code and system health, diagnosis and resolution, and software test engineering.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About The Job&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>AI will change the future of work in profound ways, and our products— Gmail, Docs, Drive, Calendar, Sheets, Vids and Meet are at the forefront. From pre-computed summaries for email threads, summaries for meetings, and videos created from a document using lifelike AI avatars, our AI opportunity is huge. Our mission is to meaningfully connect people so they can create, build, and grow together and as part of the team you can build how productivity tools should work 5-10 years into the future. You will work with model builders (Google DeepMind), work with exceptional leaders, and have the ability to impact billions of users across the world.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The US base salary range for this full-time position is $141,000-$202,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Responsibilities&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Write product or system development code.&lt;/div>&lt;div>• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).&nbsp;&lt;/div>&lt;div>• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.&nbsp;&lt;/div>&lt;div>• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.&nbsp;&lt;/div>&lt;div>• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .&lt;/div>&lt;div>&lt;br>&lt;/div>

Software Engineer III, Mobile (iOS), Google Workspace

&lt;div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA; Kirkland, WA, USA.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Minimum qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Bachelor’s degree or equivalent practical experience.&lt;/div>&lt;div>• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.&lt;/div>&lt;div>• 2 years of experience with developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage or hardware architecture.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Preferred qualifications:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Master's degree or PhD in Computer Science or related technical fields.&lt;/div>&lt;div>• 2 years of experience with performance, large scale systems data analysis, visualization tools, or debugging.&lt;/div>&lt;div>• 2 years of experience with data structures or algorithms in either an academic or industry setting.&lt;/div>&lt;div>• Experience developing accessible technologies.&lt;/div>&lt;div>• Proficiency in code and system health, diagnosis and resolution, and software test engineering.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>About The Job&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The US base salary range for this full-time position is $141,000-$202,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Responsibilities&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• Write product or system development code.&lt;/div>&lt;div>• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.&lt;/div>&lt;div>• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).&lt;/div>&lt;div>• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.&lt;/div>&lt;div>• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .&lt;/div>&lt;div>&lt;br>&lt;/div>

Software Engineer III, Infrastructure, Google Cloud Platforms

Airbnb, Inc. , an abbreviation of its original name, "Air Bed and Breakfast" is an American company operating an online marketplace for short-and-long-term homestays, experiences and services in various countries and regions. It acts as a broker and charges a commission from each booking.

Airbnb

&lt;div>&lt;b>About Airbnb&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>The Difference You Will Make:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and Spanish, spoken and written. This is a full time position based in Canada or the US.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will primarily be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>A Typical Day:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Complex case management: Provide the highest level of service to our community in each and every case&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools&lt;/div>&lt;div>Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation&lt;/div>&lt;div>Become a subject matter expert in Airbnb policies and procedures&lt;/div>&lt;div>Operate with little to no support from your leadership&lt;/div>&lt;div>Explain and simplify complex information, provide appropriate context, and address complex questions with confidence&lt;/div>&lt;div>Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations&lt;/div>&lt;div>Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises&lt;/div>&lt;div>Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances&lt;/div>&lt;div>Ability to multitask and handle multiple issues at the same time with efficiency and speed&lt;/div>&lt;div>Ability to articulate a rationale and make decisions on when and how to make workflow exceptions&lt;/div>&lt;div>Personalize communications to users, demonstrating the highest hospitality standards&lt;/div>&lt;div>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Provide insights about community experience and continuous improvement opportunities to your Management&lt;/div>&lt;div>Collaborate with management &amp; leadership to identify process and policy inconsistencies and recommend improvements for the dedicated user segment&lt;/div>&lt;div>May support Management on initiatives as assigned, such as to drive performance improvements, supporting Management on consultations, acting as a subject matter expert, etc.&lt;/div>&lt;div>Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.&lt;/div>&lt;div>Stakeholder engagement: You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt&lt;/div>&lt;div>You are on-call to handle emergency situations in the evenings &amp; weekends&lt;/div>&lt;div>Inspire a culture where quality is a core principle.&lt;/div>&lt;div>Your Expertise:&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>4+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts&lt;/div>&lt;div>Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.&lt;/div>&lt;div>Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.&lt;/div>&lt;div>Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Your skills &amp; expertise&lt;/b>&lt;/div>&lt;div>&lt;b>&lt;br>&lt;/b>&lt;/div>&lt;div>Excellent verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders&lt;/div>&lt;div>Active listening skills&lt;/div>&lt;div>Empathy and patience in dealing with customers, especially in high-pressure situations&lt;/div>&lt;div>Strong organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments&lt;/div>&lt;div>Passion for delivering exceptional customer service and setting a high bar&lt;/div>&lt;div>Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively&lt;/div>&lt;div>Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives&lt;/div>&lt;div>Ability to adapt to new tasks and responsibilities as needed&lt;/div>&lt;div>Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.&lt;/div>&lt;div>Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team&lt;/div>&lt;div>Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools&lt;/div>&lt;div>Fluency in English and Spanish, spoken and written is required.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Your Location:&lt;/b>&lt;/div>&lt;div>This a Remote-eligible position but candidates need to be based in Nevada, United States. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Our Commitment To Inclusion &amp; Belonging:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>How We'll Take Care of You:&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>Pay Range&lt;/b>&lt;/div>&lt;div>$80,000—$95,000 USD&lt;/div>&lt;div>&lt;br>&lt;/div>

Senior Specialist, Premium Support (Spanish)

Uber Technologies, Inc. is an American multinational transportation company that provides ride-hailing services, courier services, food delivery, and freight transport. It is headquartered in San Francisco, California, and operates in approximately 70 countries and 15,000 cities worldwide.

Uber

&lt;div>&lt;b>About The Role&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>The Shared Rides team mission is to provide a rideshare service at a substantially lower price point to a taxi or UberX via sharing the cost of the driver amongst multiple riders. We are developing a product which can achieve this lower cost while providing Riders with a predictable and defect-free experience and also generating sustainable earnings for Drivers and unlock the next frontier of growth for Uber for a product which also has hugely positive secondary effects of reducing carbon emmisisons and traffic congestion in addition to improving affordability&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>This team delivers all aspects of shared rides, from the experiences shown to riders and drivers, the matching algorithms to make efficient sharing, and pricing to predict where we will be able to generate the greatest cost savings and convert the most riders. We work to identify the right trade offs between timeliness and costs, and build experiences to surface these trade offs. Walking, waiting, scheduling and routing all provide opportunities for us to drive efficiencies to continuously push prices lower for our customers.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>This is a great opportunity to build out new tech for this growing business. We build brand new experiences for the rider and driver in the highest growth part of Uber's rideshare portfolio.&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;b>What The Candidate Will Need / Bonus Points&lt;/b>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>• What the Candidate Will Do&lt;/div>&lt;div>• As a software engineer, you'll engage in product and engineering jam sessions conceptualising features and mapping them into a technical design. You will build software that will ship to millions of users, or thousands of fellow engineers growing multiple apps that directly impact the ease of our users' lives.&nbsp;&lt;/div>&lt;div>• Design systems across the stack including close collaboration with backend engineers, designers, data scientists and product managers among others.&nbsp;&lt;/div>&lt;div>• Help teams with defining an architecture that would scale and also encourage best practices.&nbsp;&lt;/div>&lt;div>• Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes.&nbsp;&lt;/div>&lt;div>• Go to person to get clarity of problem statements and also can breakdown into meaningful tasks.&nbsp;&lt;/div>&lt;div>• Promote and demonstrate problem-specific expertise and execution excellence in delivering results&nbsp;&lt;/div>&lt;div>• Basic Qualifications&lt;/div>&lt;div>• Bachelor's or Master's degree in Computer Science.&nbsp;&lt;/div>&lt;div>• 2+ years of experience in executing Android-based projects, providing technical guidance and training in Android development to teams of mobile engineers, and ensuring successful project completion.&nbsp;&lt;/div>&lt;div>• Deep expertise in Java or Kotlin, with a thorough understanding of the Android SDK, architecture components, and design patterns.&nbsp;&lt;/div>&lt;div>• Familiarity with mobile development tools such as Android Studio, and experience with version control systems (e.g., Git).&nbsp;&lt;/div>&lt;div>• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and third-party collaborators (e.g., Google, Apple).&nbsp;&lt;/div>&lt;div>• Preferred Qualifications&lt;/div>&lt;div>• Knowledge of data structure and algorithms and an ability to use them practically when implementing user-facing solutions at scale&nbsp;&lt;/div>&lt;div>• Demonstrated experience working collaboratively in cross-functional teams&nbsp;&lt;/div>&lt;div>• Experience collaborating on projects and working efficiently as part of a team.&nbsp;&lt;/div>&lt;div>• Familiarity with concepts of distributed systems.&nbsp;&lt;/div>&lt;div>• Experience analysing features in production using analytics and experiments&nbsp;&lt;/div>&lt;div>• Thriving in ambiguity and having a go-getter attitude&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>&lt;br>&lt;/div>&lt;div>For New York, NY-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year. For Seattle, WA-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.&lt;/div>&lt;div>&lt;br>&lt;/div>

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Software Engineer II - Android - Shared Rides

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Practice Frontend, Android and iOS by building real world projects.